Nexus creates a unique competitive advantage by shortening agent onboarding times, increasing employee engagement & retention and boosting overall call center productivity
Award-winning Nexus support functionality integrated right into your consumer or business mobile IoT apps with the Nexus Connect SDK helps increase market adoption of connected devices
Nexus enables your customers to make the most out of their product experience all the way from first-time setup to expert use, leading to fewer returns and happier consumers
Find out how to automate the last frontier of customer tech support with Support Interaction Optimization in this new white paper.
“Nexus has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience.” Rich Tehrani, CEO, TMC.
“Eyes on the problem” for support center representatives and customers
Gartner predicts that connected IoT devices would reach 25 billion by year 2020 with more than half related to consumer applications.
But new industry research from Parks & Associates shows that one third of smart home device owners have experienced a problem with their products.
And Argus Insights reports a 15% slowdown in consumer demand for connected home products over the past year.
Be ready for your customers! Download this new positioning paper “New Rules for a New World: Five Support Imperatives That Can Save the Internet of Things,” to find out how support needs to undergo a radical transformation in order for IoT to fulfill its ambitious promise.
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Turnkey tech support services for a connected world.
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