Nexus®
Like GPS for customer support
Cloud-based software that optimizes technical support
interactions and lets you create happier customers in record time

Nexus®
Like GPS for your support agents

A happier customer journey

Nexus is pioneering Support Interaction Optimization by enabling organizations to better support customers with:

Nexus plays well with your Salesforce.com®, SugarCRM®, Microsoft Dynamics®, or other CRM platform. Are you ready to get started?

Nexus for your business

Premium Tech Support

Nexus creates a unique competitive advantage by shortening agent onboarding times, increasing employee engagement & retention and boosting overall call center productivity

Communication Services

Nexus Guided Paths® and Nexus SupportCam™ enable you to quickly engage with your customers, improve service delivery, forge brand loyalty and reduce churn

Internet of Things

Award-winning Nexus support functionality integrated right into your consumer or business mobile IoT apps with the Nexus Connect SDK helps increase market adoption of connected devices

Software Vendors

Nexus Guided Paths® and Nexus Interaction Analytics help you build customer advocacy and improve client retention, while providing a direct feedback loop to new product enhancements

Consumer Electronics

Nexus enables your customers to make the most out of their product experience all the way from first-time setup to expert use, leading to fewer returns and happier consumers

When you innovate, the market tends to notice

Support.com-FSAward-LogoSupport.com named Frost & Sullivan’s “Company of the Year” for Support Interaction Optimization

Find out how to automate the last frontier of customer tech support with Support Interaction Optimization in this new white paper.

Download Now >>

 

CUSTOMER-Contact-Center-Technology-Award-2015Nexus® wins Customer Contact Center Technology award

“Nexus has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience.” Rich Tehrani, CEO, TMC.

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SupportCam-home2Support.com Launches Nexus® SupportCam™ Remote Video Support Service

“Eyes on the problem” for support center representatives and customers.

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IoT is here – Are you ready?

Gartner predicts that connected IoT devices would reach 25 billion by year 2020 with more than half related to consumer applications.

But new industry research from Parks & Associates shows that one third of smart home device owners have experienced a problem with their products.

And Argus Insights reports a 15% slowdown in consumer demand for connected home products over the past year.

Be ready for your customers! Download this new positioning paper “New Rules for a New World:
 Five Support Imperatives That Can Save the Internet of Things,” to find out how support needs to undergo a radical transformation in order for IoT to fulfill its ambitious promise.

Turnkey Tech Support Services

Rather have us handle support for you?

Nexus-driven turnkey support programs from Support.com are designed to keep your
customers happy, build your brand, increase your revenue and even improve your products.

Turnkey tech support services for a connected world.

Our Customers

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