Want to be an agent?
Nexus®
Like GPS for your support team
Cloud-based software that optimizes live technical support
interactions and lets you create happier customers in record time

Nexus®
Like GPS for your support agents

Turn-by-turn guidance for tech support

Now with SupportCam™ “eyes on the problem” remote video service

What if your technical support team never made a wrong turn? What if they had an onboard GPS that guided them every step of the way, through every customer interaction? You’d have a more productive team. A support operation that runs more efficiently. And much happier customers that are far more likely to boost your revenue by buying from you again.

What Nexus can do for you:

Premium Tech Support

Nexus shortens agent onboarding times, increases employee engagement & retention and boosts overall call center productivity

Service Providers

Nexus SupportCam™ enables your support team to quickly engage with the customer, increase resolution rates and improve service delivery

Internet of Things

Award-winning Nexus support functionality integrated right into your consumer or business mobile IoT apps with the Nexus Connect SDK

Software Vendors

Nexus Interaction Analytics help continuously improve customer satisfaction and provide a direct feedback loop to new product development

Consumer Electronics

Nexus enables your customers to make the most out of their product experience all the way from first-time setup to expert use

Support.com named Frost & Sullivan’s “Company of the Year”

For Support Interaction Optimization

award-logSay goodbye to complexity, confusion, and doubt. Say hello to simplicity, certainty, speed, and accuracy. Say hello to Nexus, the flagship software of Support Interaction Optimization, built on our experience of tackling 20,000 support interactions a day.

Find out how to automate the last frontier of customer teach support with Support Interaction Optimization in this new white paper.

Think you have optimized everything in your support function? You missed one.

woFind out the 4 key ways to empower support teams and serve the new breed of today’s customer in this webinar featuring Forrester Research

Turnkey Tech Support Services

Rather have us handle support for you? Let us deliver world-class support to your customers.

Nexus-driven turnkey support programs from Support.com are designed to keep your
customers happy, build your brand, increase your revenue and even improve your products.

Turnkey tech support services for a connected world.

Our Customers

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