Leadership

Elizabeth Cholawsky

President and Chief Executive Officer

Roop Lakkaraju

Executive Vice President, Chief Financial Officer and Chief Operating Officer

Shaun Donnelly

Senior Vice President, Sales and Business Development

Greg Wrenn

Senior Vice President, Business Affairs, General Counsel & Secretary

Sampath Gomatam

Senior Vice President, Product

Chris Koverman

Vice President, Engineering and Operations

Alex Poulos

Vice President, Marketing

Elizabeth Cholawsky

President and Chief Executive Officer

Elizabeth joined Support.com in May 2014 and is President and CEO and a member of the board of directors. She has over 25 years of experience as an executive in technology industries, and she is an award-winning product thought leader who has grown businesses through organic innovation and acquisitions. Most recently, she was GM and VP of IT Support and Access at Citrix. During her time at Citrix, she held executive positions in the Citrix SaaS division, with leadership roles spanning product management, general management, global client services and the contact center. In her time at Citrix SaaS, Elizabeth revitalized product development and client services, grew customer satisfaction and retention to their highest levels, and expanded key products to a broader market, all while continuing to lead the GoToAssist and GoToMyPC products in their #1 position in their respective markets for 5 consecutive years.

Elizabeth has been frequently recognized for her business leadership, including receipt of prestigious Stevie Awards in 2010, 2012 and 2013. She has a PhD in Political Science from the University of Minnesota, and a BA (Phi Beta Kappa, cum laude) from Franklin & Marshall College. She is a weekend triathlete and a volunteer with Exceeding Expectations, a non-profit that encourages at-risk children to move their lives in a positive direction using the sport of triathlon as the vehicle.

Roop Lakkaraju

Executive Vice President, Chief Financial Officer and Chief Operating Officer

Roop joined Support.com as Executive Vice President, Chief Financial Officer and Chief Operating Officer in October 2013. Roop has over 20 years of experience in technology companies. Prior to joining Support.com, Roop served as Chief Financial Officer of Quantros, Inc., a cloud provider to advance healthcare quality and safety performance. Roop has also been Chief Financial Officer of 2Wire and has held various executive positions at Solectron and Safeguard Scientifics. Roop began his career in public accounting, first with Grant Thornton and then PricewaterhouseCoopers. Roop earned a BS in Business Administration with an emphasis in Accounting from San Jose State University.

Shaun Donnelly

Senior Vice President, Sales and Business Development

Shaun leads partner account management and business development for Support.com. Shaun has over 15 years experience in technology companies including a background in telecommunications, wireless and software. Prior to joining Support.com, he served as the Chief Operating Officer of a rapidly growing IT services company focused on the small and medium businesses. Shaun also worked as an investment banker and has held business development and marketing positions at DSC Communications (acquired by Alcatel), Telica (acquired by Lucent Technologies) and Senitito Networks (acquired by Verso Technologies). Shaun served as a nuclear submarine officer in the Navy prior to entering the commercial sector. Shaun earned a BS in Engineering from the United States Naval Academy (with honors) and MS in Information Systems Management from The George Washington University.

Greg Wrenn

Senior Vice President, Business Affairs, General Counsel & Secretary

As general counsel, Greg is responsible for the overall management of the company’s legal department. Previously Greg served as general counsel for Borland Software and Openwave Systems, deputy general counsel, international, at Yahoo!, and senior counsel at Adobe. He started his legal career as an associate at Perkins Coie in Seattle. Greg holds a BA from the University of Washington, and a JD from Boalt Hall School of Law, University of California, Berkeley.

Sampath Gomatam

Senior Vice President, Product

Sampath joined Support.com as SVP of Product in September 2014. In February 2015, he was appointed to the Continental Automated Buildings Association (CABA) board of directors. He brings over 20 years of experience as a product and business leader in the software industry. Prior to Support.com, Sampath spent almost five years at the Citrix SaaS division where he held multiple product and general management roles, including VP and GM for the Collaboration product group. He has run product management and services and has been a general manager at enterprise software companies such as SAP, CommerceOne and ClickCommerce. Sampath earned his Bachelor’s in Engineering from Indian Institute of Technology, Madras and his MBA from Santa Clara University.

Chris Koverman

Vice President, Engineering and Operations

Chris has over 20 years of experience in Engineering and Senior Management and joined Support.com as Vice President of Engineering and Operations in August, 2014. Prior to joining Support.com, Chris held numerous senior management positions including: Director of Engineering for the Workflow Cloud Line of Business at Citrix where he led development for the GoToAssist product line, VP Engineering at Casabi – a cloud content startup acquired by Broadsoft, Vice President of BusDev and Strategy for Dulance – maker of a next generation product search engine acquired by Google, and Vice President of Engineering at Clarent Communications Corp.   Chris enjoys snowboarding, surfing, pretty much all other forms of exercise, playing the guitar, and spending time with his wife and 2 boys. Chris holds a BS in Biophysics from UC Berkeley and a BS in Computer and Information Science from UC Santa Cruz.

Alex Poulos

Vice President, Marketing

Alex joined Support.com as VP of Marketing in June 2015, and is responsible for market strategy and execution to drive accelerated growth for the company. He brings close to 20 years of experience as a marketing and business leader in the software industry, particularly in the SaaS space, complemented by international marketing experience spanning Europe and Asia. Prior to Support.com, Alex was Chief Marketing Officer at NetDimensions, where he built the marketing organization to a global scale, led the company’s transition into becoming a SaaS provider, and increased brand awareness in a highly competitive market. Prior to NetDimensions, Alex worked for early-stage companies including the network mediation and billing vendor Narus (now a subsidiary of Boeing), as well as for established technology leaders such as Silicon Graphics, where he started his career. He holds an MS in Computer Science from the University of Rochester, New York, and an MBA from INSEAD.

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