Elizabeth Cholawsky

President and Chief Executive Officer

Elizabeth Cholawsky joined Support.com as President and CEO in May 2014. She has over 20 years of experience as an executive in technology industries, and she is an award-winning product thought leader who has grown businesses through organic innovation and acquisitions. Most recently, she was GM and VP of IT Support and Access at Citrix. During her time at Citrix, she held executive positions in the Citrix SaaS division, with leadership roles spanning product management, general management, global client services and the contact center. In her time at Citrix SaaS, Cholawsky revitalized product development and client services, grew customer satisfaction and retention to their highest levels, and expanded key products to a broader market, all while continuing their uninterrupted streak of #1 in their markets for 5 consecutive years.

Cholawsky has been frequently recognized for her business leadership, including receipt of prestigious Stevie Awards in 2010, 2012 and 2013. Cholawsky has a PhD in Political Science from the University of Minnesota, and a BA (Phi Beta Kappa, cum laude) from Franklin & Marshall College.

Elizabeth is a weekend triathlete and a volunteer with Exceeding Expectations, a non-profit that encourages at-risk children to move their lives in a positive direction using the sport of triathlon as the vehicle.


Roop Lakkaraju

Executive Vice President, Chief Financial Officer and Chief Operating Officer

Roop joined Support.com as Executive Vice President, Chief Financial Officer and Chief Operating Officer in October 2013. Roop has over 20 years of experience in technology companies. Prior to joining Support.com, Roop served as Chief Financial Officer of Quantros, Inc., a cloud provider to advance healthcare quality and safety performance. Roop has also been Chief Financial Officer of 2Wire and has held various executive positions at Solectron and Safeguard Scientifics. Roop began his career in public accounting, first with Grant Thornton and then PricewaterhouseCoopers. Roop earned a BS in Business Administration with an emphasis in Accounting from San Jose State University.


Shaun Donnelly

Senior Vice President, Sales and Business Development

Shaun leads partner account management and business development for Support.com. Shaun has over 15 years experience in technology companies including a background in telecommunications, wireless and software. Prior to joining Support.com, he served as the Chief Operating Officer of a rapidly growing IT services company focused on the small and medium businesses. Shaun also worked as an investment banker and has held business development and marketing positions at DSC Communications (acquired by Alcatel), Telica (acquired by Lucent Technologies) and Senitito Networks (acquired by Verso Technologies). Shaun served as a nuclear submarine officer in the Navy prior to entering the commercial sector. Shaun earned a BS in Engineering from the United States Naval Academy (with honors) and MS in Information Systems Management from The George Washington University.


Greg Wrenn

Senior Vice President, Business Affairs, General Counsel & Secretary

As general counsel, Greg is responsible for the overall management of the company’s legal department. Previously Greg served as general counsel for Borland Software and Openwave Systems, deputy general counsel, international, at Yahoo!, and senior counsel at Adobe. He started his legal career as an associate at Perkins Coie in Seattle. Greg holds a BA from the University of Washington, and a JD from Boalt Hall School of Law, University of California, Berkeley.


Amy Millard

Vice President, Marketing

Amy leads corporate marketing, product marketing and demand generation for Support.com. Amy has over 20 years of experience in software marketing, and has led marketing for leading global software and services companies. Prior to Support.com, Amy ran marketing at Hearsay Social, provider of cloud enterprise social media software for sales and marketing. Amy also managed world-wide marketing and demand generation for MarketTools, a provider of cloud software and services for customer experience and market research. Amy earned her BS in Electrical Engineering from Rice University and her MBA from Stanford University.


Doug Collier

Vice President, Engineering

Doug leads the engineering organization through business and technical transformations towards SaaS, Linux and Cloud technologies at Support.com. He has 20 years of experience as a software developer, architect and engineering leader – 15 of those at Support.com managing teams in both the US and India. Doug is heavily involved in the technology and still does code reviews, prototypes and proof-of-concept related work. Prior to Support.com, Doug worked as a software engineer developing an enterprise grade document management system at FrontOffice Technologies and before that he worked as a software engineer at Ruf Corporation in VAX/VMS/Unix environments contributing to a proprietary RDMS and data cleansing and normalization advancements.  Doug earned a B.S. in Information Science from Avila University in Kansas City, Missouri.