Support.com is an online computer support company that solves hundreds of computer problems every day. We help consumers and small businesses with computer problems including spyware removal and virus removal, optimizing a slow computer, home network setup, data backup and more! All our services come with a money-back guarantee so you'll walk away a satisfied customer every time.

Support.com is a company that's been solving computer problems for some of the biggest names in the Fortune 100 for the past 10 years. We expanded our business to provide consumers and small businesses the same expert computer support and the same tools and technology we provide all our clients so you too can have a better computer experience.

We offer monthly and yearly subscription plans, one-time fixes (Diagnose & Fix, Connect & Secure and Install & Setup), and gift cards to meet all your service needs. Our solutions include spyware removal and virus removal, optimizing a slow computer, home network setup, data backup, troubleshooting serious computer operational issues and more! Even if you don't know what the problem is, our experts can diagnose and fix it for you. We can even help make an old computer run more efficiently, reducing eWaste and saving you the expense of purchasing a new one.

If you're running Microsoft Windows XP, Windows Vista or Windows 7 on your computer, we can help you! We currently do not support Apple Macintosh, Linux, or UNIX operating systems. If you aren't sure what operating system you have, give us a call and we'll help you figure it out.

Definitely! Our service comes with a money-back guarantee. If we can't resolve your computer problem or our remedy didn't work, give us a call within 5 days of service delivery and you'll get a full refund for the service purchase price.

Our Personal Technology Experts are available 24 hours a day, seven days a week.

We accept major credit cards and offer payment on our secure website or over the phone directly with one of our Personal Technology Experts.

Our remote control software is the key to diagnosing and resolving your computer problem. Once the software is downloaded, our Personal Technology Experts can operate your keyboard and mouse to resolve your problem while you watch! Remote control technology is like having the expert sitting next to you and solving your problem, but in a virtual space. You are always in the driver's seat and can turn off remote access at any time. You have complete control of our Personal Technology Expert's access during our secure remote process and can see everything they are doing to diagnose and fix your computer.

We use security measures to protect against the loss, misuse or alteration of information so you can feel comfortable and secure when shopping. We use industry-standard SSL and encryption technologies when receiving your personal information.

Our Personal Technology Experts are highly-experienced experts that use the latest Support.com tools to diagnose and resolve your problem in the fastest and most effective way possible. From virus removal to optimizing a slow computer, our experts can handle any PC problem, big or small. Our Personal Technology Experts are not only experts in computers, but also home networking, popular gadgets including MP3 players, digital cameras and more!

Our Personal Technology Experts work from home across the US and Canada. This allows Support.com to provide friendly, empathetic experts who are ready to solve your technology problems when it is convenient for you. And because our Personal Technology Expert don't have to drive to work we are helping the environment at the same time.

Support.com respects your privacy and recognizes your need for appropriate protection and management of your personal information. For further details please review our Privacy Policies.

Support.com and its partners offer a full suite of customized solutions.  See Partner Programs for details.

Support.com's retail program allows retailers to round out their service offerings by offering a complete suite of technical support services.

Support.com offers broadband providers the edge they need to survive in today's increasingly competitive environment.

The Support.com Gift Card is an electronic gift card that entitles the recipient to a Support.com remote technology support service. The card is emailed to the purchaser in a printable format that allows for in-person gifting or an emailed gift.

To buy a gift card, visit the Support.com Services tab and select Gift Cards. Customize your card by choosing a design Choose whether you'd like to print it at home or have it emailed to the recipient Add gift information to be displayed on the card including To, From and a Message Choose the Support.com service Login to your Support.com account or create a new account Provide payment information for your purchase Review and place your purchase.

Gift Cards are only available for purchase online. If you'd like help or are having a problem buying a card online, a Personal Technology Expert will be happy to walk you through the process. Give us a call at 1-800-PC-SUPPORT (727-8776).

You can print your Support.com Gift Card from the Order Confirmation page or the email confirmation you were sent after the purchase.

You can choose to deliver the gift card as an email and we'll also send a copy to you via email for your records.

Emailed gift cards are sent after you complete your purchase and typically arrive within 10 minutes.

No, Support.com gift cards never expire!

Go to the Gift Cards page Enter the code displayed on your gift card and choose Redeem Now Login to your Support.com account or create a new account Call 1-800-PC-SUPPORT to speak with a Personal Technology Expert who will deliver your service.

Call 1-800-PC-SUPPORT (727-8776) and provide your email address or your recipient's email address. We can reissue the gift card to both of you. Some email providers may block email messages that originate outside of their domain. Please confirm you can accept emails from Support.com.

Call 1-800-PC-SUPPORT (727-8776) and provide your email address or your recipient's email address. We can reissue the gift card to both of you.

You can print the card multiple times - the code is not "used" until a Support.com service is actually delivered. If you continue to experience problems with your printer, try emailing the gift card to the recipient. The only thing needed to redeem the gift is the gift card code.

We provide Personal Technology Expert to consumers and small businesses directly via our www.support.com portal and channel partners, which include retailers and anti-virus companies, among others. These partners offer branded services as part of their own integrated consumer programs in order to fix, configure, and setup today’s consumer technology.

Third-party market research firm Parks Associates has projected the current market to be $2.9 billion in 2008, growing to $5.2 billion by 2012. More than ever before, consumers view technology as critical in their daily lives. According to a recent support.com survey of over 7,000 US broadband consumers, 70% deem a home computer “very important” or “couldn’t live without it.” Support.com estimates that each year in the US alone over 120 million home computers have problems causing significant inconvenience. In 2006 alone, 28 million U.S. adults spent approximately $100 to get their computers working.

We compete with other firms that offer premium technology support,. We also compete with a number of privately held companies that offer online technology support as well as local computer repair shops and independent IT consultants. The Consumer market is extremely fragmented. According to a Support.com survey of over 2,000 broadband consumers, 63% of the market is served by local & regional support provider (e.g., "mom and pop shops" or independent IT consultants).

Support.com shares are traded under the symbol "SPRT" on the Nasdaq Market.

Our fiscal year-end is December 31st.

No. Contact your broker or investment advisor regarding purchasing SPRT stock.

If you are a registered shareholder, changes (i.e. name, address, phone, etc.) should be directed to Support.com's Transfer Agent, Computershare Investor Services. If you are a beneficial shareholder (holding in street name), changes should be directed to your broker.

You can contact our transfer agent as follows:
Computershare Investor Services
350 Indiana Street, Suite 800
Golden, CO 80401
(303) 262-0600
www.computershare.com

We have never declared or paid dividends on our capital stock and do not anticipate paying any dividends.

If you are a registered shareholder, changes (e.g., name, address, phone, etc.) should be directed to Support.com's Transfer Agent, Computershare Investor Services. If you are a beneficial shareholder (holding in street name), changes should be directed to your broker.

Financial filings can be viewed or printed by using the SEC Filings link also available on this web site.

We were incorporated in Delaware in December 1997 under the name Replicase, Inc. We changed our name to Tioga Systems, Inc. in October 1998, to Support.com, Inc. in December 1999 and to SupportSoft, Inc. in March 2002. We returned to the name Support.com, Inc. with the sale of our enterprise software business to Consona Corporation in 2009.

We sold 4.25 million shares of our common stock on July 19, 2000.

Contact our investor relations team:
Carolyn Bass 415-445-3232
Daniel Wood 415-445-3235
sprt@marketstreetpartners.com