Retail

Want to Create a Service Revenue Stream?

support.com’s retail program allows retailers to round out their service offerings. Now you can offer a complete suite of technical support services while keeping the customer within your brand throughout the entire sales and delivery process.

We Complete You

Our services touch the customer wherever they are, giving them options for instore, online, or inhome services delivery. support.com gives you the ability to sell technical support as attach services to new products such as PCs, routers, etc., as well as Break/Fix services for previously purchased products. Higher rings on the front end, additional revenue on the back end.

The Best Part?

For all of these options support.com can manage the service delivery process for you. This means you can realize immediate financial benefit without significant infrastructure investment. And that's not bad.

In a Nutshell...


Program Benefits:

  • Faster: consistently high quality customer experience
  • Better: instore delivery model that enables an efficient labor model for sales & service associates
  • Cheaper: higher margins and large attach rates
  • Opportunity for new, incremental revenue stream

Program Features:

  • Unique turnkey technology enabled service model
  • Integrated marketing and merchandizing capabilities
  • High quality on-shore call center operations
  • Retail specific multichannel Service Delivery Management System (SDMS) - complete workflow order for customer, associate and store manager
  • Web-based platform optimized for retail service delivery
  • Seamless instore and inhome service delivery and management for unified customer experience

Want to Learn More?

To find out more about support.com can help you meet your strategic objectives, please contact us.