Turn every agent into your most productive agent with Nexus®
Nexus is cloud-based productivity and analytics software for tech support.
With Nexus you can:
- Give agents step-by-step guidance
- Get real-time analytics tracking for product, process and agent data
- Easily create and modify agent guidance – no IT required
Optimize your support interactions with Nexus
Major brands, including three of the top five cable companies, the world’s largest security software company, and numerous US retailers, trust us with their customers’ technology support needs over 20,000 times a day in our contact center.
When it comes to agent productivity, we have tried it all, so you don’t have to. We built all of our contact center expertise into Nexus.
Nexus product features: