Locations

Work-From-Home

USA and Canada

For many people, working from home is an ideal situation and for some, it might be their only practical option. Our U.S. and Canada-based Call Center is a distributed work-from-home model. As one of our agents, you’ll operate from your own familiar equipment (with the exception of telephone), while leveraging the most powerful patented technology support platform for service delivery.

Although you’ll have the flexibility of working from your own home, you won’t work in isolation. Our community web portal enables our Call Center team to collaborate and stay in touch continually on common technical problems, customer questions, topics of general professional interest, and company news. Additionally, you will be part of a larger community – the support.com family. We hold our Call Center employees in the highest regard, including them whenever possible. We are very used to working globally, and have perfected the art of remote communication!

We are looking for talented technicians who love fixing technology problems. If you’re looking for a satisfying career option with attractive benefits, one that enables you to maintain a high quality of life, Support.com may be just the solution.

 

Compensation and Benefits - USA

You and your family are eligible for coverage on the first day of your employment.

Health and Well Being

  • Basic Life Insurance
    Coverage provides financial security in the case of death.
  • Dependent Life Insurance
    Coverage to help with unexpected expenses resulting from the death of a spouse or dependent child.
  • Accidental Death and Dismemberment (AD&D) Insurance
    Coverage for any accident resulting in death or dismemberment for you. Benefits are payable in addition to any other insurance you may have.
  • 401(k)
    support.com helps you plan for your future with a 401(k) plan that allows you to save tax-deferred dollars toward your retirement
  • Extended Health Care Coverage
    Extensive hospital, drugs, dental, vision care, and supplementary medical coverage for you and your eligible dependents.

Additional Benefits

  • Paid Holidays
    A total of 12 paid holidays per year.
  • Paid Time Off
    Full time permanent employees accrue PTO credit beginning the day they are hired. Accrued PTO is paid out every pay period and not carried forward.
  • Employee Assistance Program (EAP)
    EAP can help you resolve a variety of personal issues. These services are completely confidential. *Part of the Extended Healthcare Benefit.
  • Educational Reimbursement Program
    Upon approval, provides reimbursement for expenses incurred for registration, tuition, and books in career-related courses.
 

Compensation and Benefits - Canada

*Must be a regular, full-time employee (working a minimum of 20 hours per week every week) to receive benefits.

You and your family are eligible for coverage on the first day of your employment.

Health and Well Being

  • Basic Life Insurance
    Coverage provides financial security for family or other beneficiaries in the case of death.
  • Dependent Life Insurance
    Coverage to help with unexpected expenses resulting from the death of a spouse or dependent child.
  • Accidental Death and Dismemberment (AD&D) Insurance
    Coverage for any accident resulting in death or dismemberment. Benefits are payable in addition to any other insurance you may have.
  • Extended Health Care Coverage
    Extensive hospital, drugs, dental, vision care, and supplementary medical coverage for you and your eligible dependents.
  • Emergency Travel Assistance
    Medical and travel assistance for you and your eligible dependents while traveling outside your province of residence.
    *Part of the Extended Healthcare Benefit Plan.

Additional Benefits

  • Paid Holidays
    A total of 12 paid holidays per year for qualifying employees.
  • Employee Assistance Program (EAP)
    EAP can help you resolve a variety of personal issues. These services are completely confidential and provided by an external, contracted agency.
    *Must be enrolled in the Extended Healthcare Benefit Plan to access this service.
  • Educational Reimbursement Program
    Upon recommendation and VP approval; provides reimbursement for expenses incurred for registration, tuition, and books in career-related courses.

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